{"id":18345,"date":"2018-11-13T18:14:52","date_gmt":"2018-11-13T17:14:52","guid":{"rendered":"http:\/\/isiandfriendsold.whitelabstaging.it\/faq\/"},"modified":"2020-11-10T10:14:23","modified_gmt":"2020-11-10T09:14:23","slug":"faq","status":"publish","type":"page","link":"http:\/\/isiandfriendsold.whitelabstaging.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[mk_page_section bg_image=&#8221;http:\/\/isiandfriendsold.whitelabstaging.it\/wp-content\/uploads\/2018\/11\/dsc00177.jpg&#8221; bg_position=&#8221;center center&#8221; bg_repeat=&#8221;no-repeat&#8221; bg_stretch=&#8221;true&#8221; min_height=&#8221;450&#8243; padding_top=&#8221;0&#8243; padding_bottom=&#8221;0&#8243; sidebar=&#8221;sidebar-1&#8243;][vc_column][\/vc_column][\/mk_page_section][mk_page_section][vc_column][mk_padding_divider][vc_row_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][mk_fancy_title tag_name=&#8221;h1&#8243; color=&#8221;#3d3d3d&#8221; size=&#8221;30&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]FAQ<br \/>\nFrequently asked questions[\/mk_fancy_title][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][mk_padding_divider size=&#8221;30&#8243;][mk_fancy_title color=&#8221;#3d3d3d&#8221; size=&#8221;25&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221;]Shipping[\/mk_fancy_title][vc_accordions open_toggle=&#8221;-1&#8243; responsive=&#8221;false&#8221;][vc_accordion_tab title=&#8221;What is the delivery time?&#8221;][vc_column_text css=&#8221;.vc_custom_1600851156960{margin-bottom: 0px !important;}&#8221;]2-3 days for Italy, excluding islands<br \/>\n3-5 days to the islands, in Italy<br \/>\n5-10 days for Europe and rest of world[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;What are the shipping costs?&#8221;][vc_column_text css=&#8221;.vc_custom_1600849340945{margin-bottom: 0px !important;}&#8221;]Shipping is \u20ac 9,00 for Italy. Shipping to Italy is free for orders over \u20ac 100,00.<\/p>\n<p>Shipping abroad is \u20ac 15.00.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Which countries do you ship to?&#8221;][vc_column_text css=&#8221;.vc_custom_1600849526071{margin-bottom: 0px !important;}&#8221;]We can ship our products all over the world.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordions][mk_padding_divider size=&#8221;30&#8243;][mk_fancy_title color=&#8221;#3d3d3d&#8221; size=&#8221;25&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221;]Payment[\/mk_fancy_title][vc_accordions open_toggle=&#8221;-1&#8243; responsive=&#8221;false&#8221;][vc_accordion_tab title=&#8221;Which payment methods are accepted?&#8221;][vc_column_text css=&#8221;.vc_custom_1600849718391{margin-bottom: 0px !important;}&#8221;]CREDIT CARD AND PAYPAL.<\/p>\n<p>On every purchase on our website you can select the payment method.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordions][mk_padding_divider size=&#8221;30&#8243;][mk_fancy_title color=&#8221;#3d3d3d&#8221; size=&#8221;25&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221;]Production[\/mk_fancy_title][vc_accordions open_toggle=&#8221;-1&#8243; responsive=&#8221;false&#8221;][vc_accordion_tab title=&#8221;What is the production time ?&#8221;][vc_column_text css=&#8221;.vc_custom_1600849777999{margin-bottom: 0px !important;}&#8221;]To create the products you find on the website, 7\/10 working days are required.<br \/>\nTo create customized products, 10\/15 working days are required.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;What is the right collar height for my dog?&#8221;][vc_column_text css=&#8221;.vc_custom_1600866728784{margin-bottom: 0px !important;}&#8221;]As far as dog safety is concerned, the higher the collar, the less discomfort it will give to the dog&#8217;s neck and throat. Increasing the height also increases the weight of the buckle, which must remain in compliance with the dog&#8217;s weight.Find out how to measure the ideal collar length with <a href=\"http:\/\/isiandfriendsold.whitelabstaging.it\/en\/size-chart\/\"><strong>our Size Guide<\/strong><\/a>![\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;How do I measure the length of the collar?&#8221;][vc_column_text css=&#8221;.vc_custom_1600866740408{margin-bottom: 0px !important;}&#8221;]Find out how to measure the ideal collar length with our Size Guide.<br \/>\n<a href=\"http:\/\/isiandfriendsold.whitelabstaging.it\/en\/size-chart\/\"><strong>Check our Size Guide!<\/strong><\/a>.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;How do I measure the raincoat?&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1600850214298{margin-bottom: 0px !important;}&#8221;]As for the raincoat, the following measurements are required, as well as the circumference of the neck:<\/p>\n<ul>\n<li>head circumference;<\/li>\n<li>chest circumference;<\/li>\n<li>length of the back from where the collar rests to the tail<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][mk_image src=&#8221;http:\/\/isiandfriendsold.whitelabstaging.it\/wp-content\/uploads\/2018\/10\/disegno-cane-1024&#215;726.jpg&#8221; image_size=&#8221;full&#8221; align=&#8221;center&#8221; margin_bottom=&#8221;0&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_accordion_tab][vc_accordion_tab title=&#8221;How can I customize Isi&amp;friends products?&#8221;][vc_column_text css=&#8221;.vc_custom_1600850377100{margin-bottom: 0px !important;}&#8221;]\n<p align=\"left\">Isi&amp;friends products can be completely customized, starting from the colour of the leather and small parts to the embroidery. By choosing the customized product you can create, together with our designer, the product you have always wanted.<\/p>\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;How can I customize the collar?&#8221;][vc_column_text css=&#8221;.vc_custom_1600850486962{margin-bottom: 0px !important;}&#8221;]The collar can be customized as follows:<\/p>\n<ul>\n<li>Colour of the leather<\/li>\n<li>The colour of small metal components<\/li>\n<li>design<\/li>\n<li>height<\/li>\n<li>length<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;How can I customize the leash?&#8221;][vc_column_text css=&#8221;.vc_custom_1600850629835{margin-bottom: 0px !important;}&#8221;]The leash can be customized as follows:<\/p>\n<ul>\n<li>Colour of the leather<\/li>\n<li>The colour of small metal components<\/li>\n<li>You can add embroidery or studs<\/li>\n<li>Length (the standard is 100CM, but Isi&amp;friends can produce it as you like: very short or very long)<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;What is the internal inscription?&#8221;][vc_column_text css=&#8221;.vc_custom_1600850693117{margin-bottom: 0px !important;}&#8221;]\n<p align=\"left\">Inside the collar you can embroider a phrase, a phone number, an inscription for you, for your dog, for your love.<\/p>\n[\/vc_column_text][\/vc_accordion_tab][\/vc_accordions][mk_padding_divider size=&#8221;30&#8243;][mk_fancy_title color=&#8221;#3d3d3d&#8221; size=&#8221;25&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221;]Product care and maintenance[\/mk_fancy_title][vc_accordions open_toggle=&#8221;-1&#8243; responsive=&#8221;false&#8221;][vc_accordion_tab title=&#8221;How can I clean the collar?&#8221;][vc_column_text css=&#8221;.vc_custom_1600850766708{margin-bottom: 0px !important;}&#8221;]It is recommended to clean the collar with a simple cloth and cleansing milk.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Can I use the collar for walks by the sea and in the mountain?&#8221;][vc_column_text css=&#8221;.vc_custom_1602249838341{margin-bottom: 0px !important;}&#8221;]Absolutely. Isi&amp;friends products are super resistant and scratchproof. They can be easily cleaned with a cloth and cleansing milk. The small parts get damaged in contact with water and therefore it is not recommended to use them when the dog goes for a swim. For any repairs, please contact our Warranty and Repair Department.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordions][mk_padding_divider size=&#8221;30&#8243;][mk_fancy_title color=&#8221;#3d3d3d&#8221; size=&#8221;25&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221;]Repairs[\/mk_fancy_title][vc_accordions open_toggle=&#8221;-1&#8243; responsive=&#8221;false&#8221;][vc_accordion_tab title=&#8221;What happens if one of the products I bought gets damaged?&#8221;][vc_column_text css=&#8221;.vc_custom_1600851055429{margin-bottom: 0px !important;}&#8221;]Isi&amp;friends offers owners worldwide, the possibility to ship old Isi&amp;friends collars and leashes for adjustments or repair<br \/>\nThis is a unique service that belongs to the culture of our business. Emanuela Mussa, founder of the brand, pursues the philosophy behind the products and pays great attention to customer needs.<br \/>\nAs we say &#8220;sooner or later most of Isi&amp;friends collars and leashes come back home&#8221;.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Is it possible to repair the product or replace part of it?&#8221;][vc_column_text css=&#8221;.vc_custom_1600851098928{margin-bottom: 0px !important;}&#8221;]Isi&amp;friends customer service is unique, and is able to renew, mend and modify its products. Our collars and leashes can be lengthened or shortened, the small parts and studs replaced and the leather regenerated. By contacting our Customer Service, you will evaluate the maintenance your product needs, taking into account that sometimes this process may be too expensive.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordions][mk_padding_divider size=&#8221;30&#8243;][\/vc_column][\/mk_page_section][mk_page_section bg_color=&#8221;#f7f7f7&#8243; min_height=&#8221;30&#8243; sidebar=&#8221;sidebar-1&#8243;][vc_column][\/vc_column][\/mk_page_section]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[mk_page_section bg_image=&#8221;http:\/\/isiandfriendsold.whitelabstaging.it\/wp-content\/uploads\/2018\/11\/dsc00177.jpg&#8221; bg_position=&#8221;center center&#8221; bg_repeat=&#8221;no-repeat&#8221; bg_stretch=&#8221;true&#8221; min_height=&#8221;450&#8243; padding_top=&#8221;0&#8243; padding_bottom=&#8221;0&#8243; sidebar=&#8221;sidebar-1&#8243;][vc_column][\/vc_column][\/mk_page_section][mk_page_section][vc_column][mk_padding_divider][vc_row_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][mk_fancy_title tag_name=&#8221;h1&#8243; color=&#8221;#3d3d3d&#8221; size=&#8221;30&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]FAQ Frequently asked questions[\/mk_fancy_title][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][mk_padding_divider size=&#8221;30&#8243;][mk_fancy_title color=&#8221;#3d3d3d&#8221; size=&#8221;25&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221;]Shipping[\/mk_fancy_title][vc_accordions open_toggle=&#8221;-1&#8243; responsive=&#8221;false&#8221;][vc_accordion_tab title=&#8221;What is the delivery time?&#8221;][vc_column_text css=&#8221;.vc_custom_1600851156960{margin-bottom: 0px !important;}&#8221;]2-3 days for Italy, excluding islands 3-5 days to the islands, in Italy 5-10 days for Europe and rest [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18345","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/isiandfriendsold.whitelabstaging.it\/en\/wp-json\/wp\/v2\/pages\/18345","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/isiandfriendsold.whitelabstaging.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/isiandfriendsold.whitelabstaging.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/isiandfriendsold.whitelabstaging.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/isiandfriendsold.whitelabstaging.it\/en\/wp-json\/wp\/v2\/comments?post=18345"}],"version-history":[{"count":7,"href":"http:\/\/isiandfriendsold.whitelabstaging.it\/en\/wp-json\/wp\/v2\/pages\/18345\/revisions"}],"predecessor-version":[{"id":28078,"href":"http:\/\/isiandfriendsold.whitelabstaging.it\/en\/wp-json\/wp\/v2\/pages\/18345\/revisions\/28078"}],"wp:attachment":[{"href":"http:\/\/isiandfriendsold.whitelabstaging.it\/en\/wp-json\/wp\/v2\/media?parent=18345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}